This policy covers order cancellation, returns, replacements, and refunds.
1. Order Cancellation
Products purchased through our Amazon storefront are subject to Amazon's own order cancellation, return and refund policies — CFOKU does not process cancellations for those purchases. This policy applies only to bulk, institutional and distributor orders placed directly with CFOKU via quotation, which may be cancelled before dispatch by contacting us on WhatsApp or sales@cfoku.in. Once dispatched, such orders cannot be cancelled.
2. Bulk / Custom Orders
Bulk, customised, or private-label orders are made to order and are non-cancellable once production begins, as per the agreed advance terms (50% advance + 50% before dispatch, or 100% advance for small orders).
3. Returns & Replacements
For orders placed directly with CFOKU, if an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos/video. After verification, we will arrange a replacement or refund.
4. Refund Timeline
For orders placed directly with CFOKU, approved refunds are processed via bank transfer (or as otherwise agreed) within 7–10 business days.
5. Non-Returnable
For hygiene reasons, certain medical textile and orthopaedic items may be non-returnable unless defective.
Contact: sales@cfoku.in | +91 7084773277